PRIVACY & SECURITY

Your Privacy is of the highest importance to us and we promise never to release your personal details to anyone outside CoolTraxx Group (Cooltraxx) for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and delivery details). All such information is held on secure servers. CoolTraxx is registered at the Information Commissioner’s Office – registration No: ZA225602 – and complies fully with all applicable Data Protection and consumer legislation. We will treat all your personal information as fully confidential.

All purchases are protected by WorldPay and Paypal, our secure payment service providers, to ensure the security of each transaction. Both WorldPay and Paypal make use of Public Key Infrastructure and Digital Certificates to ensure the authenticity and security of each transaction. Each uses the strongest level of encryption technology employed by any payment service provider.

Please read the Our Security section below for further details of how we protect you and your information.

Our Security
We understand how important it is to securely store any information that you provide. CoolTraxx maintains the highest levels of security. Our site is secured through COMODO Green Bar EV SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore be entirely confident that purchase transactions conducted through our website are 100% safe and secure.

All purchases are protected by WorldPay and PayPal, our secure payment service providers, to ensure the security of each transaction. Both WorldPay and PayPal make use of Public Key Infrastructure and Digital Certificates to ensure the authenticity and security of each transaction. Both use the strongest levels of encryption technology employed by any payment service provider.

CoolTraxx also uses Verified by Visa and Mastercard® SecureCode™. These services enhance protection for your existing card accounts against unauthorised use when you shop with us.

Please note: Only WorldPay or PayPal will have access to your payment details. CoolTraxx does not have access to your Payment Card details or your Verified by Visa or Mastercard SecureCode™ password and we do not record or retain any payment card details on our servers.

Cooltraxx Cookie Policy

This document outlines how personal information may be collected and used (or not used) on this web site, and outlines responsibilities and liabilities that correspond to such collection and/or use. These terms cover this web site and its content exclusively, and do not include web sites that are linked, or malicious third-parties. It is our commitment to end users to operate this web site with integrity and honesty – taking the time, effort and care to protect users and information that may be provided.

Collection of Information

We only collect personal information such as names, addresses, and contact information when it is voluntarily submitted by our users. The information provided is only used to fulfill your specific request and cannot be used for any other purpose unless permission is given by the individual who provided the information.

Third Parties

We may link to or display content from third parties on our web site. Should a user follow such links they would be leaving this web site and no longer be governed by this privacy policy. This policy and these terms apply only to content existing on this web site

Cookies and Tracking Technology

This site may use cookies or browser tracking technologies to provide a better overall user experience. This information allows us to continue modifying the site to meet end user browser types, operating systems, and frequency of visits. Personal information cannot be collected by these methods unless expressly provided by the end user. Aggregate cookie and tracking information may be shared with third parties.

What are cookies?

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

How we use cookies

We use cookies (and sometimes other similar technologies) to:
– Monitor your use on our website and gather analytics to help us improve your browsing experience
– Remember your preferences to personalise your visit
– Personalise our website and display information relevant to you
– Help us improve the usability of our website

Cookies on this website
Cookie Provider Description Expiration
First-party cookies

cookiesAcknowledged Cooltraxx Remembers choice to hide cookie policy notification, only set when notification has been acknowledged. 6 months.

Third-party cookies
utma Google Used to determine unique visitors of this website, the cookie is updated with each page view. 2 years from set/update.
utmb Google Used to established and continue a session with the website. 30 minutes from set/update.
utmz Google Stores how you reached the website such as a website search engine, email link etc. 6 months from set/update.
utmx Google This cookie is used to help us test and experiment with different looks/styles of our website. This is only set when required. 2 years from set/update.

This policy applies only to interactions taking place via the web site, and does not govern offline interactions.

Distribution of Information

We may only share your personal information with government agencies or other companies assisting us in fraud prevention or investigation, and when it is legally required for us to do so. This information is never shared with third-party companies for marketing purposes.

Commitment to Security

When personal information is provided to us voluntarily by end users, we agree to make reasonable efforts to make such information secure. Only authorized employees, agents and contractors (who operate under confidentiality agreements) will ever have access to such information, and are also stipulated to make every effort to ensure security and integrity of the data.

Rights to Changes

We reserve the rights to make changes to this document and these terms without notice to end users, but will highlight any changes on this page.